Zellvoo Academy (“we,” “our,” or “us”) is an education-technology platform dedicated to providing affordable, accessible, and high-quality learning opportunities for students across Bangladesh. We offer live classes, recorded lessons, admission test preparation, skill-based programs, and personalized AI-driven support through our website and mobile applications (“Platform”).

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Platform. By using our services, you agree to the practices described here.

Our website address is: https://academy.zellvoo.com.

Information We Collect
We may collect the following information from you:

• Personal details (Name, Date of Birth, Email, Phone Number, Address).

• Educational details (Class, Subject, School, Syllabus preferences).

• Payment details (only when purchasing services; securely processed).

• Usage data (IP address, browser type, device info, pages visited).

• Interaction data (chat history, feedback, queries, AI/learning tool interactions).

How We Use Your Information
We use your information to:

• Provide and improve our educational services.

• Personalize your learning experience.

• Process payments securely.

• Communicate updates, offers, and support.

• Ensure security, prevent fraud, and comply with laws.

Sharing of Information
We do not sell or rent your data. However, we may share information with:

• Service providers helping us deliver services.

• Legal authorities when required by law.

• Business partners in case of mergers or acquisitions.

Data Security
We follow industry-standard practices to protect your data. All payment transactions are encrypted and processed securely. However, no system is 100% secure, so you should also protect your login details.

Your Rights
You have the right to:

• Access, update, or delete your personal information.

• Opt out of non-essential promotional communications.

• Request restrictions on certain data uses.

Cookies
We use cookies to improve user experience and analyze usage. You can manage cookies from your browser settings.

Third-Party Links
Our Platform may contain links to other websites. We are not responsible for their privacy practices, and you should review their policies separately.

Changes to Policy
We may update this Privacy Policy from time to time. Continued use of our services means you accept the updated policy.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 privacy@zellvoo.com